Graeme Alford

Share:

Back
Graeme Alford

Fee Range

:$5000-$10000

Travels from

Australia-VIC

Biography

Graeme is one of Australia's foremost authorities on every facet of delivering Legendary Customer Service.

Over the past 20 years he has brought out to Australia the international who's who of customer service experts including;

- Ron Zemke author of "Service America"
- Tom Peters author of "In Search of Excellence" and numerous other best sellers,
- Dr Lyn Phillips author of the "Value Supply Chain"
- Harvey Mackay author of "Swim with the sharks without being eaten alive"
- Lee Iacocca former president of Ford and Chrysler worldwide and author of "Iacocca."
- Stew Leonard Jr
- Ricardo Semler, author of "Maverick"
- Stephen Covey, author of "7 Habits of Highly Effective People"

Since the early 90's Graeme has presented hundreds of keynotes and workshops on every aspect of delivery great customer service in Australasia, South East Asia and the USA. He is the author of "Stop Sucking on Lemons" and writes the monthly subscription newsletter the "Customer Service Update."

Audiences really enjoy Graeme's entertaining, informative and engaging style whose practical approach delivers great take home value.

The Presenter

Graeme is one of Australia's foremost authorities on every facet Customer Service. After spending 3 years at Budget rent A Car in the late 1980's with the legendary Bob Ansett he set up the Australian Customer Service Association in 1990 and sat on the board of directors for 3 years Customer Service Training Corporation.

During the 1990's Graeme brought out to Australia the international who's who of customer service experts including;
Ron Zemke author of "Service America"
Tom Peters author of "In Search of Excellence" and numerous other best sellers,
Dr Lyn Phillips author of the "Value Supply Chain"
Harvey Mackay author of "Swim with the sharks without being eaten alive"
Lee Iacocca former president of Ford and Chrysler worldwide and author of "Iacocca."
Stew Leonard Jr
Ricardo Semler, author of "Maverick"
Stephen Covey, author of "7 Habits of Highly Effective People"
Over the past 20 years Graeme has presented hundreds of keynotes and workshops on every aspect of delivery great customer service in Australasia, South East Asia and the USA. He is the author of "Stop Sucking on Lemons" and writes the monthly subscription newsletter the "Customer Service Update."

Every presentation Graeme does is customized to suit the audience in terms of content and the level it needs to be pitched at. This means there is extensive consultation with the client prior to the presentation and he conducts telephone interviews with several of the intended audience participants to ensure the presentation content is precisely tailored to guarantee the desired outcomes.

Graeme is a CSP (Certified Speaking Professional) which is the highest international accreditation from the National Speakers Association and is an entertaining, informative presenter who always delivers great take home value for his clients and audiences

You may also be interested in

Enquire

  • *
  • *

Find a Speaker

Call (08) 9467 1400 or click here to send a speaker query - We have qualified consultants standing by to assist.
Contact Australian Speakers Bureau on (08) 9467 1400