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Steve Simpson

Dynamic international speaker and author, Steve Simpson, has a distinct and powerful message. With a focus on the practical, organisations in Australia, New Zealand, South East Asia, India, South Africa, the UK and the US have profited Steve's unique insights that help transform organisational culture.

Rated in the top 10 speakers at the World Conference on Customer Service Management in Orlando, Florida in November 2000 - the world's largest customer service event - Steve was the only Australian featuring at the 2002 World Conference.

Steve has created the concept called 'UGRs', which enables people to understand and manage their culture. This powerful concept has grabbed the attention of businesses worldwide - as it provides a truly unique approach to improving culture and bottom line performance.

Steve was an invited member of an international research team studying Standards of World Class Customer Care, organised through the US based Society of Consumer Affairs Professionals. He has been accredited by the National Speakers Association of Australia as a Certified Speaking Professional (CSP), the highest international speaker recognition held by only 43 people across the country.