Dr Ian Brooks

"Even an hour with this man will make a difference."

Dr Ian Brooks is New Zealand’s leading expert on customer care, creating customer value and becoming customer driven.

Dr Brooks has written 15 books on business management and customer care. Over 100,000 copies have been sold in New Zealand and overseas. This makes Ian the most published author in business management in New Zealand's history. His books are sold in North America, Great Britain and South Africa. Two books have been translated into Portuguese and are best sellers in Brazil. His newest book, 101 Tips to Create a Great Customer Experience, co-authored with Debbie Mayo-Smith, will be published by Penguin in March, 2008.

A much sought after and internationally recognised business speaker, Dr Brooks inspires and entertains over 120 audiences each year in New Zealand, Canada, the United States, Great Britain, Dubai, Brazil and Australia. He is one of only six New Zealanders to have spoken at the Million Dollar Round Table in America, the world’s largest convention of insurance agents. His road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history.

Topics: Business, Customer Retention, Customer Service, Relationships

Travels From: New Zealand

Fee Range: $5,000+GST - $10,000+GST

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