Andrew Staniforth, as the creator of Life in Flight Training (LIFT), has spent almost 30 years working in aircraft cabins and observing the best and worst humanity has to offer.
As Andrew puts it: “I can’t think of any other job where your customers, management team, staff, service, product, office and destination all change 3 or 4 times a day … and that’s if and when everything goes to plan! In my world I travel at 900 km/h. If a problem with a customer or staff member arises, or if an unexpected event occurs, I have minutes, not hours, to help solve it.”
This unique perspective provided him with the opportunity to hone his skills in the fields of conflict resolution, leadership, team dynamics, customer service and attitude.
Andrew’s LIFT Talks are fast paced and enthralling keynote style presentations that run for 60 minutes and are packed with captivating stories, insights and observations into human behaviour. He is a compelling keynote speaker whose experience, dry sense of humour and common sense approach energises his audience. In fact, LIFT Talks has been referred to as ‘Entertaining Training’ because it’s so much fun you won’t even realise you’re learning!
Time to board…This is one flight you’ll be glad you took!