Bob Ansett

Budget Rent A Car founder: 'the entrepreneur's entrepreneur'.



Bob Ansett was born in Australia but spent his formative years in the United States. His story has been well documented in his three best-selling books, Bob Ansett, An Autobiography, The Customer and The Meaning Of Success.

Current experience:
Bob Ansett is presently a director of BSR (Betta Home Living) and has been President of the Melbourne Chamber of Commerce, founder and inaugural President of the Australian Customer Service Association, Chairman of the Federal Government’s Trade Negotiations Advisory Group and, for 13 years, and the President of the North Melbourne Football Club.
Previous experience:

Bob Ansett founded the Budget Rent A Car System in 1965 and in doing so developed a unique organisation that grew from a small two-person business to a dynamic enterprise employing over 3000 people trading in 20 countries with annual turnover exceeding $400 million.

A trendsetter in employee relations, Budget was one of the first companies to introduce health and fitness programmes for its employees; its innovative marketing and customer service excellence was recognised worldwide.
Dubbed ‘the entrepreneur’s entrepreneur’ by BRW magazine for the development of a truly remarkable business and for expanding the ways in which business was conducted in this country at that time, Bob Ansett left Budget in 1990, establishing Bob Ansett Marketing to manage his speaking engagements and provide consulting services in the field of customer service.


Talking Points
Customer Service