Cindy Tonkin

Turbo-charges smart teams.


Cindy Tonkin turbo charges high-potential, smart teams make better people decisions.

Using improv techniques grounded in Neuro-Linguistic Programming (NLP) and other brain sciences, she has over 30 years of on-the-ground experience with corporates. She entertrains, infotains and gets the message across with you laughing all the way. She has a gallon of great stories of corporate change, team work and meeting challenges.

The author of more than a dozen books, all of Cindy’s fun is grounded in pragmatic ideas. She is direct, extroverted and motivating.


Talking Points
Make 'no' sound like 'yes'
You've worked hard to get here: don't let nerves undermine your presentation
A sundial in the shade is worthless: discover and use your strengths
Faster preparation
Hurry up and decide. Help your clients make a decision more quickly
Don't be the dragon: Your customer's Hero's Journey
Story sells
Think in synch
It's not you, it's them: The science of sussing out your customer's style
Giving bad news and keeping the relationship
Ask excellent questions
I didn't do it! Recovering after a mistake
Pre-suading: influencing before you begin